• Easy installation

• Integrate into the Mac OS X address book

• Control panel for

• call forwarding

• Accepting a call

• Echo compensation

• Muting the microphone

• Muting the speaker

• Switch audio device

• CRM integration into Daylite

• 3-way calls

• DND (Do Not Disturb) button

• Selecting input/output audio device

• Volume control per device

• SoftPhone suspends iTunes for incoming calls

• Add, edit and delete contacts from the Mac address book

• Call history (missed, outgoing and incoming calls)

• Use keypad to dial, answer and end call

• Integrate Bonjour to automatically recognise network services

• Custom ring tones

• Compatible with Snow Leopard

• Supports Growl notifications

Now, the end device is registered to an extension. Please open the programme and select the “Change Account...” tab.

Select if you wish to add a new extension or register an existing extension to the iSoftPhone.

First, we describe how to set up a new extension.

Customer number and password have been sent to you by NFON via email. This ensures that no unauthorized persons can install telephones on their own.

Please log in using your customer number and password, to set the iSoftPhone up on the system.

Your customer number and password were emailed to you by NFON.This prevents unauthorised persons from installing telephones.

However, please note that this process deactivates the existing end device (for example a snom desk telephone). I.e., from now on, only the iSoftPhone rings.

Your softphone was successfully registered to the extension.

After pressing Login, the system adds the configuration to your iSoftPhone. After a restart, it is now ready for use. The name entered for the extension is now displayed.

You have already configured the iSoftPhone for an extension and would now like to switch to a different extension.

1. To do so, please start the iSoftPhone and in the iSoftPhone menu item, select “Change Account...”

The following window will appear. Please choose here between

• Create new extension

• Login with existing extension

• Logoff current extension

Please click "Cancel" to cancel the procedure.

2. As you logoff your current extension, the iSoftPhone confirms this with the following window:

Your iSoftPhone has been successfully deregistered from the extension. Please click "Close". Afterwards, you'll be able to create another extension or to loggin an existing one. Then please click "Change Account..." as described above.

3. If you'd like to create another extension or to loggin an existing one immediately, please choose "Create new extension" or "Login with existing extension".

1. Connect the network and Internet and start the application.

2. After registering to the system, the iSoftPhone indicates under which extension it is registered at NFON at the top left in yellow writing.

In addition to the ring tone, the iSoftPhone also indicates incoming calls visually.

1. To answer the call, press the  key.

2. To end the call, click on the  key.

If the telephone number is stored in the Mac address book, the contact name is shown.

To ignore an incoming call, click on the  key.

1. If you are already in a call, a line lights up in the middle.

2. To establish a second call, click on a free line icon, then dial the telephone number.

3. If you are also receiving a call from a second person, a line icon flashes and you can hear the call waiting tone. Click on the flashing line icon, to accept the call.

4. Now, you can switch between the calls by clicking on the line icons. The current call is indicated by a continuously lit line icon and the call(s) on call waiting by flashing line icons.

Grey – not active
Yellow – active (ready to dial)
Green – connected (call possible)
Red - hold
Line flashing green - incoming call
Line flashing red – busy

5. To end a call, click on the  key.

After the call has been accepted, please press the transfer key for call options.

1. During the call, click on the transfer key.The caller is placed on “hold”.

2. Now, dial the telephone number you wish to transfer to.

3. Then click the transfer key. The call is immediately transferred and your line is “open” again.

After dialling the telephone number, you can also wait for the party to answer, in order to ask if the call should be transferred or for a general enquiry. To transfer the call, simply press the transfer key.

During the call phase, the party on hold is indicated by a red flashing line icon. You can return to this call at any time, by clicking on that line.

If several lines are busy (“holding” or “speaking”), the calls can be merged into a conference call, by pressing the + key.

Pressing a yet open line during a conference call, e.g. due to an incoming call, all parties are placed on “hold”. Clicking the key again, restarts a conference with all lines in use. This can be repeated any number of times, including to speak with one of the individual parties.

Press the blue button, to always keep the iSoftPhone in the foreground.

If the iSoftPhone is the active application, you can use these keys.

Enter – answer calls.
Esc – can end an active call.
Backspace – can delete characters.
*, #, 0-9 – to enter telephone numbers.

Switch between the various views.

Cmd+K – Keypad
Cmd+B – Address book
Cmd+L – Recent calls
Cmd+, – Settings

This function is used to permanently block a caller. Calls from a blocked
number are automatically handled as “Do not Disturb”. To permanently block a
number, please proceed as in Chapter “2.2 Audio devices” in the “Preferences”.

Now, under the menu item “Privacy”, you can add the user name / telephone
number to the blocked list under “Blocked calls and messages”.Please click on
the “Plus icon” . This also shows a list of currently blocked numbers, also
with the option of removing them again (“Minus icon”) .

To “mute” your iSoftPhone, please press the “Mute microphone” key. The microphone is now muted and the other party is no longer able to hear you.  Press the key again, to cancel muting.

The iSoftPhone automatically integrates the address book of the Apple OS X device in your client. This allows you to quickly access your contacts and place calls. The iSoftPhone also allows you to add new contacts (  ), delete existing contacts (  ) and edit them (  ).

You can also select various groups (e.g. all, work, private).

To access your phone book, click on the “Address book” icon . Double-click on the contact, to select it and select the respective telephone number.Then confirm this, to connect.

The call history (  ) provides an overview of outgoing, incoming and missed calls with the respective details (name, telephone number, date, time).To return a call, simply double-click on the entry and confirm the call.You are now connected.

You have the option of muting the sound output during an active call.When using this function, you can no longer hear the other party.Click the button again, to cancel the function.

Use this function to switch to an alternate audio output. This allows you to place the call on speaker for example.To cancel this function, simply click on the button again.

Activate the Noise / Echo reduction function, to minimise interferences from background noise.

1. Please click "Help" and then "Check for Update..." in the iSoftPhone menu bar.

2. Subsequently, the following window appears. Please click "Download" to initiate the update process.

3. Please click "Install and Relaunch" to confirm the update.

4. Subsequently, the latest iSoftPhone version is going to be installed on your Mac. Please once restart your iSoftPhone client to use the latest version.