5.1.3 Devices

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Devices

You can assign one or more devices to a phone extension.

Please note that

  • You can only assign devices to a phone extension

  • The maximum number of devices you can assign to a phone extension varies depending on the license / subscription type that is configured in the customer account. For example, some licences / subscriptions will only allow for one device to be assigned to a phone extension, while others will allow for up to 3 or even up to 9 devices.

  • The license / subscription type for phone extensions applies to the whole account and not to individual extensions.

You don’t have to assign a device when configuring a phone extension because:

  • The phone extension will never be used on a device and its only purpose is to forward calls somewhere else

  • End users will use the hot-desking feature and will log in and out of devices using the XML menus

Under Devices, you have the following options:

Add devices

Adds one or more devices to the phone extension

Please note that if there is only one device assigned to the extension, it will automatically become the primary device for this extension.

Remove other softphone devices when logging into a softphone

Unassigns all other softphones already assigned to the phone extension

When this option is enabled, it means that upon logging into a softphone device, all other softphones already assigned to the phone extension will be automatically unassigned.

This option is very useful when end users share PCs, and to avoid a phone extension reaching the maximum number of devices allowed by the license/subscription, just because end users are not properly logging out of their softphones.

When assinging a device to a phone extension, please note that

  • Only devices that aren’t already assigned to a phone extension will appear in the list

  • You can filter the list by entering a part of the device ID or the MAC address

  • When adding the first device to a phone extension, it will automatically become the extension primary device

  • The list will show all unassigned devices, including devices that have been deactivated. If you select a device that has been deactivated and this device is also the primary device, calls to this phone extension will fail

Primary devices

The primary device indicates which device is the primary device for the phone extension.

The primary device is used by some target types, such as queue or skill services, to know which of the end-user devices should be rung when a call comes in. Please note that by default, for incoming internal and external calls directly to the extension, all of the devices that are attached to it will ring, not just the primary device.

Devices that have been deactivated should be removed from phone extension configuration.

End users can select the primary device for their phone extension by:

  • Dialling star code from the phone they want to set as the primary device

  • Using the XML menu on a device (if supported)

5.1.2 External numbers (DDI)5.1.4 Geographical settings