Yealink CP925 manual

1. Overview of keys

Welcome!

This manual helps you to optimise the usage of the conference telephone in combination with the PBX. Please use this manual at initial operation.

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Yealink CP925

We hope you enjoy using your conference telephone.

Subject to alterations
Version 2 / 07.2023 (en)

Type	Icon/Character	Description
NOTE CAUTION WARNING		NOTE: Information that is useful but not critical to the reader. CAUTION: Tells the reader to proceed with caution. WARNING: Stronger than CAUTION; means "don't do this" or that this step could be irreversible, e.g., result in permanent data loss.
TIP		Useful tips that provide additional information.
Procedure	1. 2. 3.	Procedures are numbered steps to perform an action, where the order of the steps is relevant.
Result of procedure/action	⇒	Indicates the result of an action//procedure.
Lists	• •	Used for listings and items where the order of steps is irrelevant.

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Using the Yealink CP925 conference telephones with your PBX merely requires a sound broadband connection.

All telephones you receive are preconfigured and connected to the telephone system.

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Yealink CP925

Pos.	Description	Feature
1	Mute Key	Toggles mute feature. Indicates phone and call statuses. See additional information in the table below (= Mute Key LED Indicators)
2	Touch Screen	Shows information about calls, soft keys, time, date, and other relevant data.
3	Volume(-) Touch Key	Lowers the volume of the speaker, ringer, or media.
4	Volume(+) Touch Key	Increases the volume of the speaker, ringer, or media.
5	Home Touch Key	Returns to the idle screen.
6	USB Type-C Port	Allows you to connect a USB flash drive (optional) to your phone so you can record calls/conferences and play back recorded files. Allows you to connect expansion PSTN box(es) (optional) to experience calls in PSTN. Up to two cascaded expansion PSTN boxes can be connected, so you can experience the local five-way conference conveniently in excellent speech quality with PSTN. Allows you to charge the Bluetooth Wireless Microphone CPW25.
7	Security Slot	Allows you to connect a universal security cable to your phone so you can lock down your phone. The phone will not be removed after locked.

Ref.	Key
Solid red	The phone is initializing. The phone is muted.
Flashing red	The phone is ringing.
Solid green	The phone is placing a call. There is an active call on the phone.
Off	The phone is powered off. The phone is idle.

Placing a call from the dialer

Tab the phone icon:
Enter a number:

For internal calls (extension) it is sufficient to enter the extension number.
When dialling an external call number, first prefix it with "0", then enter the external call number.

As a final step select the send icon: null

Putting a call on hold

Select Hold during a call. The phone will beep softly every 30 seconds to remind you that you still have a call on hold.

Placing an additional call

While in an active call you have two possibilities to place an additional call

Tap the select icon "... "> New call. The active call is placed on hold.
Select Hold to place the original call on hold. Tap the select icon "..." > New call.

Either way as the final step enter a call number or select a contact and select the send icon null

Attended transfer

During an active call press the TRAN key or Select Options> (Call)Transfer.
Now, dial the telephone number to forward to (internal or external telephone number). The other party is now on “hold” and hears the telephone system’s hold music.
Confirm the number entered by pressing the Send softkey. A connection is now established to the number you are transferring to.
Semi-attended: When you hear the ringback tone, press the TRAN key or Transfer to finish a semi-attended transfer. Attended: After the contact answers the call, press the TRAN key or Transfer to finish an attended transfer (consultative transfer).
You have completed the transfer and your line is “free” again.

Unattanded (blind) Transfer

Select Options > (Call)Transfer, or press the TRAN key during a call.
Enter the number you want to transfer the call to or select Directory > Directory/History to choose a contact.
Press TRAN or Transfer to complete the transfer.

Call forward

If you want to directly forward a call without answering it first:

When the phone is ringing, tap .
Enter the number or choose the contact you want to forward the incoming call to.
Select Forward.

Three-way conference

Place a call to the first party.
When the first party answers the call, select Options > Conference.The active call is placed on hold.
Dial the second party’s number.
When the second party answers the call, select Conf. to invite two parties to join the conference.

Inviting multiple members to a conference

Place a call to the first party.
After the first party answers the call, select Invite.
Do one of the following:

Place a call to the 2nd party, and again select Invite. Repeat this step until you added all intended parties.
Select "Call multiple members? Click here >>".Enter a number or contact and then select "Add Members" and repeat.

Finally, to call all intended parties at the same time tap the call icon: null

Please note the maximum number of 5 participants in a dynamic conference initiatlised with your CP925. Use your PBX to plan larger conferences as described in the user manual of your telephone system.

Tap "More" > DND when the phone is idle.
The DND icon appears in the status bar:

Go to More > Basic > Wi-Fi.
Tap Known Network(s) and select .
Enter the desired SSID in the SSID field.
Select one of the following from the Security Mode field:

Select None.
Select WEP, WPA/WPA2 PSK from the Security Mode field and enter the desired password.
Select 802.1x EAP from the Security Mode field. Than select the desired EAP method and enter the desired values in the corresponding fields.

As a final step select Save.

Where can you get help?

You can use various sources for help concerning your issues. Please use them in the order suggested here:

voip-centrex.dfn.de

On voip-centrex.dfn.de you will find an overview of all documentation, downloads and portals as well as help pages and further information.

https://portal.voip-centrex.dfn.de

The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.

Support hotline for existing customers

Incident report for DFN customers:

Telephone	‌0800 2255742 3269
‌International	‌+49 6196 8025 2601
Via fax	0800 2255742 3999
Via email	stoerungsmeldung(at)sprache.dfn(dot)de

Important information for the Service Desk

1. Customer name: ‌	DFN Verein (Contractual partner of the DFN Verein)‌
2. Telephone number:	Area code with head number
3. Example error scenario:	Date, time, source number, destination number
Optional with VoIP:	- additionally send trace to service desk - NFON PBX number K.. (for VoIP Centrex)

Support hotline for test customers

As a test customer, the detailed information is available under https://voip-centrex.dfn.de/index.php?id=26621.

2. Adding an extension on the administration portal 2. Making a call

1. Overview of keys

Jump to:

Welcome!

Yealink CP925

Placing a call from the dialer

Putting a call on hold

Placing an additional call

Attended transfer

Unattanded (blind) Transfer

Call forward

Three-way conference

Inviting multiple members to a conference

Where can you get help?